1. GENERAL
a) At BotaniVita, we value the safety and privacy of our users’ personal data. This Privacy Policy explains how we collect, use, store, and protect your information. This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder. This electronic record is generated by a computer system and does not require physical or digital signatures.
b) This document is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, which require publishing the Privacy Policy and Terms of Use for access or usage of the website.
c) The domain name [www.botanivita.in] (“Website”) is owned and operated by BotaniVita (“Company”), having its principal place of business in India. Unless repugnant to the context, the term “Company” shall include its representatives, employees, officers, agents, successors, and assigns.
d) For the purpose of this Privacy Policy:
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i. “User” or “You” refers to any person accessing or using the Website.
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ii. “We”, “Us”, “Our” refers to BotaniVita.
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iii. “Party” and “Parties” refer to the User and the Company individually and collectively.
e) Headings used in this Policy are for convenience only and shall not affect interpretation.
f) Use of the Website is governed by this Privacy Policy and the Terms & Conditions. By accessing or using the Website, the User accepts this Policy and agrees to be bound by it.
g) This Policy and the Terms & Conditions together constitute a legally binding agreement between the User and the Company.
h) The Company reserves the right to modify this Policy at any time without prior notice. Continued use of the Website after such changes constitutes acceptance of the revised Policy.
i) Subject to compliance with this Policy, the User is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website.
2. AUTHORISATION & BRAND PROTECTION POLICY
BotaniVita is the exclusive owner of its brand name, trademarks, logos, product images, and content.
No individual, seller, distributor, reseller, or third party is authorized to manufacture, promote, advertise, list, or sell BotaniVita products or use its brand assets on any online or offline platform without prior written consent.
Any unauthorized use shall be treated as a violation of intellectual property rights and may result in legal action and platform takedown requests.
3. COLLECTION OF PERSONAL & OTHER INFORMATION
a) We may collect personal information including but not limited to:
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Name, email address, phone number
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Shipping and billing address
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Order details and transaction information
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IP address, browser details, and browsing behavior
b) Certain information is collected automatically to analyze user behavior and improve Website performance.
c) Purchase-related information is collected to process orders and improve user experience.
d) Any reviews, feedback, or communications submitted on the Website may be stored for dispute resolution, customer support, and compliance purposes.
e) Users may browse certain sections without registration; however, placing orders requires providing personal details.
f) Users consent to receiving communication related to orders, offers, and promotions. Users may opt out of promotional communication by contacting us.
4. USER RESPONSIBILITIES
Users are responsible for providing accurate and up-to-date information.
BotaniVita shall not be liable for issues arising due to incorrect contact details provided by the User.
5. COOKIES
a) The Website uses cookies to enhance user experience and functionality.
b) Cookies help analyze traffic, remember preferences, and improve services.
c) Users may disable cookies via browser settings; however, some features may not function properly.
d) Third-party cookies may also be present, over which BotaniVita has no control.
6. SHARING / DISCLOSURE OF INFORMATION
a) Personal information may be disclosed if required by law or legal process.
b) Information may be shared during business restructuring, merger, or acquisition, subject to confidentiality obligations.
c) Personal data may be shared with logistics partners, payment gateways, or service providers strictly for order fulfillment.
d) We do not sell or rent personal data to third parties.
7. THIRD-PARTY LINKS & ADVERTISEMENTS
The Website may contain links to third-party websites. BotaniVita is not responsible for their privacy practices or content. Users access such websites at their own risk.
8. USER CONSENT
By using the Website or providing personal information, the User consents to collection, storage, and use of information in accordance with this Policy.
9. GRIEVANCE REDRESSAL OFFICER
In accordance with the Information Technology Act, 2000, grievances may be addressed to:
📧 botanivitaenterprises@gmail.com
📞 +91 9709599197
All grievances shall be resolved within 15 working days.
10. DISPUTE RESOLUTION & JURISDICTION
a) Any disputes shall first be resolved amicably through mutual discussion.
b) If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.
c) The seat of arbitration shall be India, and proceedings shall be conducted in English.
d) This Policy shall be governed by the laws of India, and courts in India shall have exclusive jurisdiction.
